Cancellation and Refund Policy
- As a general rule Buyer shall not be entitled to cancel Order once placed one the platform.
- If Buyer cancels his/her Order after one minute of placing it, Cheribrews shall have a right to collect a penalty of 100% of the Order amount for breach of contract terms as a compensation for the damages suffered by Cheribrews, with a right to either not to refund the Order value in case Buyer’s Order is prepaid or recover from the Buyer’s subsequent Order in case his/her Order is postpaid, to compensate the Merchants and Delivery Personell
- in the event if the address provided by Buyer is either wrong or falls outside the delivery zone;
- failure to contact Buyer by phone or email at the time of delivery;
- failure to deliver Buyer Order due to lack of information; or
- unavailability of all the items ordered; or
- unavailability of all the items ordered by Buyer at the time of booking
The Orders placed by Buyers using the Platform are non-cancellable and non-refundable except if refund is requested under the following conditions –
- If the Order could not be delivered within the estimated time ;
- If the Order has not been picked by the Delivery Personnel
- If the Merchant doesn't accept or cancels the Order
- If Cheribrews cancels the Order due to reasons not attributable to Buyer
We reserve the right to look into the cancellation request of the Buyer and determine if such cancelation request falls under the conditions mentioned above. If Cheribrews is satisfied that the request and same fulfills any of the aforesaid conditions, then Cheribrews shall process the cancellation request and refund amounts to the Buyer.
- Buyer may be entitled to a refund for prepaid Orders. Cheribrews retains the right to retain the penalty payable by the Buyer
- Buyer may be entitled to a refund upto 100% of the Order value if PDP fails to deliver the Order due to a cause attributable to Cheribrews
- Our decision on refunds shall be final and binding.
- All refund amounts shall be credited to Buyer’s account within 8 days