Terms of service:
The Buyer agrees and acknowledges that Cheribrews will not be responsible for:
The details of the Price list and menu available on the Platform with restaurant services, goods or any other services are based on the information provided by the Merchants and Cheribrews shall not be responsible for any change or cancellation or unavailability.
The services or goods provided by the Merchants not being up to Buyer expectations or leading to any loss, harm or damage to him/her.
The availability or unavailability of ordered items on the menu. Merchants Food delivered not matching the food order.
Buyers may not be able to avail Services if their delivery location is outside Cheribrews current scope of Service, Buyer shall be informed of the same at the time of confirming his/her Order booking.
Buyer understands that delivery time quoted at the time of confirming the Order is an approximate estimate and may vary based on the Merchants delivery time. Cheribrews will not be responsible for any delays in the delivery of an Order. Buyer’s Order will be only delivered to the address designated by him/her at the time of placing the Order on the Platform. Buyer’s Order will be cancelled in the event of any change of the address after placing the order and Buyer shall not be entitled to any refund for the same. Delivery of goods and services in the event of change of the delivery location shall be subject to acceptance by sole discretion of Cheribrews.
The Buyer shall undertake to provide adequate directions, information and authorisations to accept delivery. In the event of no delivery due to any act or omission attributable to Buyer, the goods or services shall be deemed to have been delivered to the Buyer and all risk and responsibility in relation thereto shall pass to the Buyer without being entitled to any refund. The Buyer understands that Cheribrews’s (including Merchant’s) liability ends once Order has been delivered to him/her, except where the product liability of the Merchant subsists.
We constantly strive to provide you with accurate information on the Platform. However, in the event of an error, we may, in our sole discretion, contact you with further instructions.
If you use the Platform, you do the same at your own risk.
By using the Services, you agree that any legal remedy or liability that you seek to obtain for actions or omissions of other Members or other third parties will be limited to a claim against the particular Members or other third parties who caused you harm and you agree not to attempt to impose liability on, or seek any legal remedy from us (Cheribrews) with respect to such actions or omissions.
Specific Terms with respect to Use of Platform for availing Services of Cheribrews Delivery Service You agree and undertake that you shall not request for a pick-up or drop of any item which is illegal, hazardous, dangerous, or otherwise restricted or prohibited under any statute or law or regulation for transportation including but not limited to, items classified as hazardous material, dangerous goods, prohibited or restricted articles by IATA (International Air Transport Association), ICAO (International Civil Aviation Organization), BCAS (Bureau of Civil Aviation Security) or other government or regulatory agencies; radio-active, incendiary, corrosive or flammable substances, hazardous chemicals, explosives, firearms or parts thereof and ammunition, firecrackers, cyanides, precipitates, gold and silver ore, bullion, precious metals and stones, jewellery, semi-precious stones including commercial carbons or industrial diamonds, currency of any nationality, securities, coupons, stamps, negotiable instruments in bearer form, cashier's cheques, travellers’ cheques, money orders, sodexo pass, passports, credit/debit/ATM cards, antiques, works of art, lottery tickets and gambling deices, crockeries, livestock, fish, insects, animals, plants and plant material, human corpses, organs or body parts, blood, urine and other liquid diagnostic specimens, hazardous or bio-medical waste, wet ice, pornographic materials, perishable foodstuffs, fragile glassware, contraband, bottled alcoholic beverages or any intoxicant, infectious item or narcotics and psychotropic substances, Indian Postal Articles and all items that infringe the Indian Postal Act of 1898, liquid, semi-liquid and gases, machinery parts containing oil, grease, fuel or batteries, philately items, oxidizing substances and organic peroxides solids, etc. You further agree that you shall not request for pick-up or drop of item(s) which require special transportation permit or require any special license under applicable law and/or item(s) which exceed beyond the dimensions of 14*14 inches and weight beyond 12 kgs. In the event of you requesting transportation of any illegal or unlawful or prohibited items as mentioned above or which is otherwise restricted under any applicable law, Cheribrews as the right to report the same to the law enforcement authorities.
In the event, during transit of your item(s) from pick-up location to drop-off location or while undertaking concierge services, if police or other law enforcement agencies demand for display of the item(s) for verification, the Cheribrews shall have the right to display the item(s) to such authorities.You agree and undertake that you shall abstain from sending high value item(s) whilst using the Services through the Platform and if you use the
Services to send any high value item, it shall be at your own risk only and Cheribrews shall not be held responsible for loss or any damage caused to such item(s). It is your sole responsibility to insure the items(s) to cover the risk of loss or damage to your item(s) during transit, Cheribrews shall not be responsible for the same.
Cheribrews shall have the right to deny performance of Task(s) where it is not possible to transfer the item(s) from the pick-up location to the drop-off location due to the big volume of the item(s).
You understand and agree that the recipient of the item(s) should be available at the drop-off location at time communicated for delivery of the item(s). In the event the recipient is not available at the drop-off location or refuses to take delivery or cannot be located by the delivery staffs, you will receive a notification either through App and/ SMS and/ or a phone call (“Non-acceptance Message”). On receipt of Non-acceptance Message, it shall be your responsibility to take re-delivery of the item(s) at your location on payment of additional cost which may be communicated by Cheribrews. In the event you refuse to pay the cost of re-transportation or re-delivery of the item(s) for which a Non-acceptance Message has been sent to you, you hereby authorize Cheribrews and to hold the item(s) in lieu of its claim of re-transportation of the item(s) and subject to payment of the said amount release the item(s) in your favour. In the event you fail to act in the matter and take re-delivery of the item(s), within the reasonable time especially in case perishable goods or goods with limited shelf life, you hereby waive all your claims to such item(s) and declare that Cheribrews shall not be liable for any loss or damage caused or suffered, to the item(s), whether directly or indirectly.
Please refer to the Cancellation and Refund Policy for cancellation and refunds terms in relation to usage of the Platform for availing Services. General: Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including minors, un-discharged insolvents etc. are not eligible to use the Platform.
You understand and agree that the use of the Services does not include the provision of a computer or mobile device or other necessary equipment to access it. You also understand and acknowledge that the use of the Platform requires internet connectivity and telecommunication links. You shall bear the costs incurred to access and use the Platform and avail the Services, and we shall not, under any circumstances whatsoever, be responsible or liable for such costs.
You agree and grant permission to Cheribrews to receive promotional SMS and e-mails from Cheribrews or allied partners. In case you wish to opt out of receiving promotional SMS or email please send a mail to email@example.com